Description

Position Description

Owns answering phones and various administrative tasks to support the office needs.

Accountabilities

• FRONT OFFICE SUPPORT (100%)
• Answer phones and directs calls to appropriate departments
• Scan various documents into SharePoint
• Processes a portion of the daily till
• Sorts mail and prepares it for AP and AR departments
• Sorts emails and saves to appropriate folders per SOP
• Reconciles Technicians clocked hours with amount of time spent on each work order
• Prepares an office supply list for reordering
• Files as needed

Impacts

• Consistently answers phone and directs customer to the appropriate department(s)
• Ensures that technician work order punches are accurate which supports accurate billing opportunities
• Builds digital records for easy access to files
• Begins the process for daily till reconciling lending to efficient & accurate processing of the daily deposit
• Ensures we don’t run out of the supplies necessary in carrying out daily/weekly tasks
• Provides appropriate departments with the documentation/requests to support our customers, AP, and inventory needs

Requirements

Required Competencies

• Trustworthy character
• Able to balance multiple calls at a time.
• Friendly, welcoming, and calm demeanor
• Ability to pivot tasks as necessary
• Organized and detailed
• Digital file storage experience

Preferred Competencies

• Ability to compute & use Microsoft products efficiently
• Proven experience with people oversight.
• Displayed competency in written communications and ability to type at least 40 wpm.